My thermal unit is leaving a "ghosted" picture after refreshing, do I need to send it in?

There are a couple of reasons why your thermal unit may be leaving a ghosted image after it calibrates or "nuc's" (nuke's). 

The first thing we want to look at is which calibration mode the unit is in. Each unit has three different modes: Automatic, Semi-Automatic, and Manual. Likely, the scope is in manual calibration and the sensor is not able to refresh correctly. If this is the case, simply closing the lens cap while in manual calibration will resolve the ghosted imaging problem. You can also change the calibration mode to automatic or semi-automatic to solve this issue. 

If your unit is already in Automatic or Semi-Automatic calibration mode and is creating a ghosted image, it is possible the internal shutter is "sticking". This will require you to send in the unit for repair. 

If you are not able to send your unit in for repair, putting the unit into manual calibration mode and closing the lens cap, will keep you in the field until you can send the unit in for repair. 

For further assistance please submit a request located in the top right hand corner of this page or give us a call!