Pulsar Warranty Repair and Replacement Process
If you have a defective unit, please fill out a Warranty Return Authorization form. *Make sure to submit the form*
Once processed, an email will be sent containing either a Return Authorization number and detailed instructions for return or a prompt asking you to send proof of purchase. If you filled out the form and haven't received a response within 3 days, please check your spam/junk folder.
We need to receive your defective unit in order to repair or replace it. We will not send out a replacement for a unit that has not been returned to us.
After your defective return is received, it will be inspected by our Pulsar techs. If repairable, the unit will be sent back to you. If nonrepairable, we will place an order for a new unit. From there the order pends fulfillment from the warehouse. Warranty replacements are always quality checked before shipping back to the customer. After the unit passes quality check, it will be packed and shipped to you. Once the unit is shipped you'll receive an email with a tracking number.
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