What is Pulsar's Complete Returns Process?

The returns process begins once you have filled out the Warranty Return Authorization form. 

*Make sure to click submit at the bottom of the form.*

Once your have successfully filled out the form, a automated email will be sent to you acknowledging that your return form was successfully submitted and is pending review from Customer Service. This email will have a ticket number (This is NOT your Return Authorization Number).

Within 1-2 business days, a customer service agent will be reaching out to you with your return authorization number and return instructions. If you filled out the form and haven't received a response within 3 business days, please check your spam/junk folder. 

We need to receive your defective unit in order to repair or replace it. We will not send out a replacement for a unit that has not been returned to us. 

After your defective return is received, it will be inspected by our Pulsar technicians. If repairable, the unit will be repaired and sent back to you. Warranty replacements are always quality checked before shipping back to the customer. After the unit passes quality check, it will be packed and shipped to you. If nonrepairable, we will place an order for a new unit. Once the unit (either repaired or new) is shipped you'll receive an email with a tracking number.