My Pulsar Optic has Poor Image Quality

Poor Image Quality is one of the most common warranty and return issues we receive. Many customers send their unit in for repair as they have poor image quality and they state that it was not like that before. However, more often than not, this is because they have adjusted the calibration setting of their unit. 

Every thermal optic, whether they be Pulsar branded optics or not, utilizes a action known as a NUC (Non-Uniformity Correction). You may have noticed this when using your thermal unit. You may think your unit is taking a picture, however, it is more like your thermal optic is blinking to help provide itself with a clearer image, very similar to how our own vision works.

There are 3 calibration modes for all of our thermal optics, Automatic, Semi-Automatic, and Manual.

Automatic will automatically preform the NUC (Non-Uniformity Correction).

Semi-Automatic will will not preform the NUC (Non-Uniformity Correction). You will need to short press your unit's power button.

Manual will not preform the NUC (Non-Uniformity Correction). You will need to short press your unit's power button, and will require that the front lens be covered either by your hand or the unit's lens cap in order to provide a clear image. If the front lens is not covered, ghost imaging will appear on display.

If your unit is not in Automatic your unit's image quality will degrade over time. As stated you need to short press the unit's power button in order to provide a clear image.

Here's a image showing the before the NUC (Non-Uniformity Correction) is preformed at roughly 1 minute of run time,

Here is a image immediately after the NUC (Non-Uniformity Correction) is preformed,

As you can see there is a large difference, between the two images.

If you are continuing to have issues with your unit feel free of reach out to us via email at support@pulsarnv.com or call us at (817) 761-1771. It is always better to email if you are having image quality issues as you can provide us with pictures or videos.

It is also worthy of note that in my own experience, thermal units tend to produce poor image quality when in use indoors. So, if you are looking to provide us with pictures or videos, please make sure that the unit is tested outdoors as this will provide us with the best information to help resolve the issue.